Quick answers about ordering, delivery, returns and payment at Vinzap Store. Can't find your answer? Message us on WhatsApp at +91 90363 36111 or email vizz.bob@gmail.com.
Ordering and payment
What payment methods do you accept?
You can pay online by UPI, debit or credit card, or net banking through our secure checkout. Cash on Delivery is also available on eligible orders.
Is Cash on Delivery available?
Yes, on eligible orders. You will see it at checkout if your order qualifies. We confirm COD orders on WhatsApp or by phone before shipping, so please keep your phone number correct and reachable.
Is my payment safe?
Yes. Payments are processed by our third-party payment providers. We do not store your full card details.
Can I cancel my order?
You can cancel within 12 hours of placing the order. Message us on WhatsApp or email us with your order number. Custom orders that have already gone to print cannot be cancelled.
Are the product photos and colours exact?
We try to show products and colours accurately, but small differences can happen because of screen settings and lighting.
Delivery
Do you deliver all over India?
Yes. We currently deliver across India only.
How much is delivery?
Delivery is free on orders of ₹299 and above. Below ₹299, delivery is charged by parcel weight, starting from ₹40 for light parcels. The exact charge is shown at checkout before you pay.
How long does delivery take?
Orders are packed and dispatched within 1 to 3 business days. After dispatch, delivery usually takes 4 to 8 business days depending on your location. Remote areas may take a little longer. These are estimates, and holidays, weather or courier delays can affect them.
How can I track my order?
You will get a tracking link by email or WhatsApp once your order ships.
My order came in more than one package. Is something missing?
Items in the same order may ship separately and arrive on different days. If one item has not arrived within 15 days of dispatch, contact us.
My order has not arrived. What should I do?
If it has not arrived within 15 days of dispatch, email vizz.bob@gmail.com or message +91 90363 36111 with your order number. We will help trace it or send a replacement.
Returns and refunds
What is your return policy?
Contact us within 7 days of delivery if your item arrived damaged or defective, or if we sent the wrong item, size or colour. Share your order number and clear photos, and an unboxing video if possible. We will arrange a replacement or refund.
What cannot be returned?
Custom, personalised and print-on-demand products (T-shirts, hoodies, mugs and similar) cannot be returned for a change of mind or an incorrect size selected by you. Items that have been used, washed or damaged after delivery, and hygiene products once opened, are also not eligible.
How do refunds work?
Once your request is approved, the refund goes to your original payment method within 5 to 7 working days. Shipping charges are not refunded unless the error was ours. For Cash on Delivery orders, we send the refund by bank transfer or UPI after you share your payment details with us on WhatsApp or by email.
Custom products
Do you sell custom printed products?
Yes, on selected products. Custom orders are made for you, so they cannot be cancelled once they have gone to print. Please check your design, text and size before you order. You must own or have permission to use any image, logo or text you upload.
Contact us
How can I reach you?
Email: vizz.bob@gmail.com
Phone / WhatsApp: +91 90363 36111
Address: Kadubeesanahalli, Panathur, Bengaluru, Karnataka 560103, India
We usually reply within 24 hours on working days.
Read our full Shipping policy, Refund policy, Terms of service and Privacy policy.