Refund policy

Returns & Refunds

We want you to love your order. If something isn't right, contact us within 7 days of delivery at vizz.bob@gmail.com or +91 90363 36111.

Eligible for replacement or refund
- Item arrived damaged or defective
- Wrong item, size or colour sent
- Print defect on custom products

Please share your order number and clear photos (and an unboxing video if possible) showing the issue.

Not eligible
- Custom, personalised and print-on-demand products (T-shirts, hoodies, mugs, etc.) for change of mind or an incorrect size selected by you
- Items that have been used, washed or damaged after delivery
- Hygiene products once opened

Refunds
Once your request is approved, the refund is issued to your original payment method within 5–7 working days. Shipping charges are non-refundable unless the error was ours.

Cancellations
Orders can be cancelled within 12 hours of being placed. Custom orders that have already gone to print cannot be cancelled.